ITIL® for Agile Teams

Your team owns the solution from first idea to daily operations. Yet IT service management often lives somewhere else — in another department, another vocabulary, another rulebook. This course closes that gap. You combine Lean-Agile frameworks such as Scrum and DevOps with the ITIL® framework, and use common sense instead of arguing over rules and word meanings.

Over two days you work through the end-to-end development flow — from backlog to service operations — with examples and exercises. The course complements deep-dive training in any single framework: it shows you the common ground between them and how to pick what serves your work best.

How we run it

We teach with "Training from the back of the room": every module mixes theory, practical exercises, dialogue and reflection, so the insight lasts beyond the classroom. The material is in English; the class runs in English or Swedish, as agreed with the group.

Before you join

Bring experience from either IT development or IT operations. Read the Scrum Guide and an introduction to IT Service Management before day one.

• Team members who own the delivery and operation of IT solutions
• Lean-Agile leaders responsible for teams in an IT delivery context
• IT professionals improving productivity and cost efficiency
• Scrum or ITIL® practitioners who want to make both work together

• Select the framework concepts that serve a specific undertaking best
• Separate the responsibilities inside an Agile team from those outside it
• Design, distinguish and support IT services that lift productivity and performance
• Manage the product backlog across development, transition and operations
• Apply DevOps and continuous delivery to the full service lifecycle
• Handle problems and incidents without breaking the team's flow
• Sort and prioritize work by value so it gets done faster